Terms & Conditions
This Website, www.purebrandz.com ("Website") is owned and operated by Pure Brandz Pty Ltd (“Pure Brandz”). Except as permitted by the copyright law applicable to you, you may not reproduce or communicate any of the content on this website, including files downloadable from this website, without the permission of the copyright owner. The Australian Copyright Act allows certain uses of content on the internet without the copyright owner's permission. This includes uses by educational institutions for educational purposes, and by Commonwealth and State government departments for government purposes, provided fair payment is made. For more information, see www.copyright.com.au and www.copyright.org.au.
We may change these terms of use from time to time. Check before re-using any content from this website.
Privacy Policy
We at Pure Brandz, strive to create a safe online experience for all of our users and subscribers. To do this we value respecting your privacy and strive to offer the highest quality user experience to you.
We collect personally identifiable information you volunteer, like your name, mailing address, e-mail address, gender and phone number when you purchase a product, participate in a competition by us, join our newsletter or subscribe to our social media accounts. We do not sell or share your data to others and only use this information so as to craft an easy user experience with us. We adhere to the Australian Privacy Principles in the Privacy Act 1988 (Cth).
Additionally, we may also automatically collect your IP and referring website addresses, browser types and Google search words used. We also can track activity on the website in a general sense, knowing how many clicks occurred on this web page and what links were clicked on. This helps us gauge how to improve our website.
Orders & Delivery
Pure Brandz processes all orders between 9am and 3pm (AEST) Monday to Friday. Orders within Australia are processed within 48 hours and dispatched within 5 working days unless otherwise stated. Delivery to other countries can take up to 14 working days. Once orders have been sent you will receive an email from a member of the Pure Brandz team confirming delivery. Should any details be incorrect you should notify Pure Brandz with any changes immediately.
All orders should include a daytime delivery address and contact details.
Our deliveries are sent via Australia Post and we provide a consignment or tracking number once your goods are dispatched so you can trace your parcel. Should you have any queries regarding a delivery please contact us directly at sales@purebrandz.com and a customer service representative will assist you.
Important information about delivery times
All delivery times are indications only (as provided by the individual delivery service), and indicate the time it would normally take for delivery once the goods are dispatched from Pure Brandz. You will be advised via email or phone of any substantial delays in shipment.
Due to photographic and screen limitations associated with the representation of products, some actual products (including, in particular, clothing, apparel and accessories) may differ to a small extent in visual appearance (for example in colour) from the way they appear on the Site. In addition, where it is suitable to do so, some depictions of products are created or chosen by us for promotional purposes, and may not be an exact representation of the products received.
21 Day Refund or Exchange Policy
We allow refunds or exchange for all full price goods returned 21 days of purchase.
ALL CLEARANCE + SALE ITEMS ARE NON REFUNDABLE however can be exchanged if returned within 10 days, and we are happy to offer a store credit.
We are a local, independently Company and do not offer ‘change of mind’ refunds (this includes incorrect sizing) but are happy to offer a store credit
SAMPLE SALE Garments purchased under the Online Sample Sale have been reduced as they are samples. Some garments may have a slight faults, marks or fabric variation. All garments have been checked and are in a 100% wearable condition. All Online Sample Sale products are final and cannot be returned for a refund, credit note or exchange. Please call us before you purchase if you have any questions regarding these items. Were here to help
Please Choose Carefully:
Items that are on sale are for final purchase and return or exchanges are not available. Need help? - reach out to us here
Items purchased under a Promotion, Flash Sale or Discount is classified as a sale item.
Goods being returned for exchange will need to include in your return, a prepaid Australia post satchel ( 3 kg for pants, 5 kg for jackets).
The returned goods, other than faulty items, must be returned in a resalable condition (tags still attached, unwashed and unworn). We will require proof of purchase, like a copy of the receipt or verification of order email. You will need to contact us to arrange a return number. Pure Brandz will not accept any goods back without this number.
To return your product, you should mail your product to:
Purebrandz Pty Ltd
PO BOX 1096
Littlehampton SA 5250
Australia
P:0419 123 888
We recommend that you use registered mail for all refund and exchanges claims, as we cannot be responsible for items should they be lost in transit. You will need to pay for shipping to us unless otherwise specified. Also depending on where you live, the time it may take for your exchanged product to reach you may vary.
Refunds Process (if applicable):
Once your return has been received and inspected, we will send you an email to notify you that we have received your returned item. From there, we will process your refund or product exchange (this will need to occur in the 21 days Return & Refund Policy window to be applicable {10 days for sale items}) and update you. If seeking a refund and returned item(s) meet all point of sale conditions, we will credit you the amount to your original payment method within 10 days.(excluding shipping cost)
For delivery, refund or exchange enquiries, please use the contact form or call 0419 123 888 for urgent enquiries, or sales@purebrandz.com